Terms of Service — Klient Agreement

Kleeser Platform · New Jersey

Effective Date: September 22, 2026

Before You Use Kleeser — The Short Version

• On-demand residential cleaning booked in seconds.
• New to Kleeser? Your first booking comes with a welcome discount, automatically applied.
• Every Kleaner is identity-verified. Kleeser maintains platform-level insurance coverage for incidents occurring during every active session.
• Your Kleaner is a local independent cleaner — please have cleaning supplies and equipment ready for their arrival. See Section 5 for the full checklist.
• Kleeser connects you with independent Kleaners — we are a technology company, not a cleaning company.
• Rate your Kleaner after each session — your feedback helps the best Kleaners shine and helps Kleeser maintain quality for everyone.
• Any incident must be reported within 24 hours of the End Cleaning timestamp to be eligible for review.

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern your access to and use of the Kleeser mobile application and software platform (“Platform”), and apply to all residential clients who book cleaning services through the Platform (“Klients”). References to “Kleeser,” “we,” “us,” or “our” mean Kleeser Inc.

By creating a Kleeser account and accepting these Terms via the clickwrap checkbox at signup, you agree to be bound by these Terms. If you do not agree, do not create an account or use the Platform. See Section 26 for full details of how acceptance is recorded.

2. Description of the Platform

Kleeser is an on-demand home services marketplace platform connecting residential clients (“Klients”) with independent service providers (“Kleaners”), currently focused on residential cleaning. Kleeser is a technology company — not a cleaning company or cleaning service provider. Kleeser develops and operates proprietary software and a mobile application that enables Klients to connect with independent Kleaners available in their area.

Kleeser’s software platform does not employ Kleaners, provide cleaning services, supervise cleaning work, or guarantee the outcome of any cleaning service. All cleaning services are performed solely by independent contractors who use Kleeser’s software platform to find and accept jobs of their own choosing.

Kleeser’s role is limited to: (i) developing and maintaining the software platform; (ii) processing payments between Klients and Kleaners; (iii) providing a digital interface for booking and communication; and (iv) maintaining platform safety standards. Kleeser does not direct, control, or supervise the manner in which any cleaning services are performed. Platform safety standards referenced in the Kleaner Agreement exist solely to protect Klient safety and platform integrity — they do not create an employment relationship or make Kleeser responsible for Kleaner conduct.

Independent contractor relationship. Each Kleaner is an independent contractor operating their own business. No Kleaner is an employee, agent, partner, or representative of Kleeser, and nothing in these Terms or in the operation of the Platform creates an employment, agency, joint venture, or partnership relationship between Kleeser and any Kleaner. Kleeser does not employ, engage, or retain Kleaners to perform cleaning services; each Kleaner is engaged directly by the Klient who books them.

Direction of the work sits with the Klient. The Klient — not Kleeser — determines and directs what cleaning services are performed. The Klient selects the scope of service at booking, specifies the tasks and priorities they want, provides access to the home, may indicate where within the home the Kleaner places or uses their supplies and equipment, and may direct or re-prioritise the Kleaner’s tasks before and during the session through the Platform. Kleaners provide their own supplies and equipment and, as independent professionals, control the manner and means by which they carry out the cleaning — their own methods, tools, sequence, and technique.

Kleeser does not supervise or control the work or the labor. Kleeser facilitates the connection between Klient and Kleaner and processes payment, but does not perform, supply, direct, supervise, or control the cleaning labor, which is provided solely by the Kleaner. Any platform standards, ratings, verification, or safety requirements exist solely to protect Klient safety and platform integrity; they do not constitute supervision, direction, or control of the Kleaner’s work, do not create an employment relationship, and do not make Kleeser responsible for the acts, omissions, or conduct of any Kleaner.

Hold harmless. The Klient engages the Kleaner directly and accepts that relationship accordingly. Kleeser is not a party to the cleaning services performed and is not responsible or liable for the performance, acts, omissions, or conduct of any Kleaner. This is in addition to the Klient’s indemnification and hold-harmless obligations in Section 15.

By using the Platform, you acknowledge and agree that:

• Kleeser is a technology company — not a cleaning company or service provider
• Kleaners are independent contractors operating their own independent businesses — not Kleeser employees, agents, or representatives
• Kleeser’s software platform enables independent transactions between Klients and Kleaners
• Kleeser is not responsible for the actions, conduct, or performance of any Kleaner
• Any cleaning service agreement is a direct transaction between the Klient and the Kleaner
• Kleeser does not guarantee the quality, outcome, or completion of any cleaning service

3. How Booking Works

To book a cleaning service, Klients enter their address into the Kleeser app. The Platform instantly matches the Klient with a nearby available Kleaner. Before confirming the booking, the Klient will see:

• The upfront price for the cleaning service — no hidden fees
• The estimated duration of the cleaning
• The distance and estimated travel time of the Kleaner from the Klient’s address

By confirming the booking, the Klient agrees to pay the displayed price and accepts these Terms in full.

The active cleaning session is defined as the period between the Kleaner tapping the Start Cleaning button and the End Cleaning button in the Kleeser app. Kleeser’s platform insurance coverage applies only during this active session period.

4. Pricing & Payments

4.1 Fixed Rates

Kleeser charges fixed hourly rates with no hidden fees. Rates vary based on time of day — a standard rate and a higher after-hours rate apply, reflecting the difference between daytime and after-hours service. The applicable time windows and rates are displayed in the app.

The total price is displayed upfront before the Klient confirms the booking. What you see is what you pay. The displayed price is all-inclusive: it already contains Kleeser’s platform fee and applicable New Jersey sales tax, and nothing is ever added on top of the price shown before you confirm. The estimated duration and price of each cleaning are calculated from the number of bedrooms, bathrooms, and square footage of the property as provided and confirmed by the Klient before booking. The price purchases the booked time, sized to those confirmed details. Bookings have a minimum duration of 1 hour. All bookings are capped at a maximum of 8 hours regardless of property size.

4.2 Payment Processing

All payments are processed securely through Stripe or another third-party payment processor. By confirming a booking, you authorize Kleeser to charge your payment method on file for the total displayed amount. New Jersey sales tax (6.625%) is included within the displayed price rather than added on top. Nothing is charged beyond the all-inclusive price shown before booking confirmation. Upon completion of each booking, the Klient receives a receipt showing the total price, the portion paid to the Kleaner, Kleeser’s platform fee, and the New Jersey sales tax, which is included within the total price and remitted by Kleeser to the State of New Jersey.

4.3 Cancellation Policy

Klients may cancel free of charge within 5 minutes of a Kleaner accepting the booking. Your payment method is not charged until a Kleaner accepts, so if no Kleaner accepts you are never charged (see Section 4.3A). After that 5-minute window, a flat cancellation fee of $15 applies, regardless of the time of day, the length of the booking, or the rate your booking was priced at. No sales tax is added. The full $15 is paid to the Kleaner to compensate them for time and travel, which are otherwise unpaid; Kleeser retains none of it and absorbs the payment-processing cost. The fee is displayed in the app before you confirm the cancellation. Once the Kleaner has arrived at your address, the $15 fee applies to any cancellation regardless of how much time has passed since they accepted.

4.3A If No Kleaner Is Available

When you confirm a booking, Kleeser searches for an available Kleaner near you for up to 2 minutes. If a Kleaner accepts within that time, your booking is confirmed and your payment method is charged. If no Kleaner accepts within 2 minutes, the booking does not proceed, you are not charged, and you will be shown a message inviting you to try again. Tapping try again starts a new 2-minute search. You may try as many times as you like at no cost.

Your payment method is never charged and no authorisation is placed until a Kleaner has accepted your booking.

4.4 No-Show by Kleaner

If a matched Kleaner fails to arrive or cancels after booking confirmation, the Klient will receive a full refund of any amount already charged within 3–5 business days. Kleeser will also offer the Klient a priority re-match — meaning their new booking request will be placed at the front of the matching queue for faster assignment. The priority re-match is booked at the same standard displayed rate; it is not a free or discounted service. Kleeser is not liable for any indirect costs or inconvenience resulting from a Kleaner no-show.

4.5 Klient No-Show & Access Failure

If a Kleaner arrives at the confirmed address but is unable to access the property — including because the Klient is not present, does not respond, or has failed to provide adequate access instructions — the following applies:

• The Kleaner will attempt to contact the Klient through the app
• If the Klient does not respond within 10 minutes, the booking will be marked as a Klient No-Show
• The Klient will be charged the flat $15 failed-service fee, to compensate the Kleaner for their time and travel
• The Kleaner will receive the full $15

4.6 Supplies or Equipment Unavailable

You supply the cleaning products and equipment used in your session. Before starting, the Kleaner confirms in the app whether everything needed is present and working.

If required supplies or equipment are missing or unusable, the Kleaner may choose to proceed anyway or to cancel the session. If they cancel for this reason, the flat $15 failed-service fee applies, and the Kleaner receives the full $15. The Kleaner’s report is timestamped and recorded with the session.

To avoid this, please make sure the products and equipment needed are available, safe, and in working order before your session begins. Section 5 sets out what is expected.

4.7 First-Time Booking Promotion

New Klients receive $5 per hour off the standard rate on their first completed booking. Day bookings are discounted from $37 to $32 per hour, and night bookings from $42 to $37 per hour. The discounted rate and your total saving are displayed in the app before you confirm the booking. The discount is funded entirely by Kleeser; the amount paid to your Kleaner is unaffected.

This promotion applies to the first completed booking only and cannot be applied to subsequent bookings regardless of address or payment method used. The promotion is tied to the Klient account — not to the address or payment card. Kleeser reserves the right to withdraw or modify this promotion at any time.

Creating multiple accounts to redeem this promotion more than once constitutes fraud and may result in account termination. Any payment disputes must be reported to Kleeser within 24 hours of the completed service by contacting info@kleeser.com.

5. Klient Responsibilities

As a Klient, you agree to:

• Provide accurate address and access information for your home
• Provide and confirm accurate property details — bedrooms, bathrooms, and square footage — which determine the estimated duration and price of each booking. If property details are materially understated, the Kleaner will work only the booked time, the service may be incomplete as a result, and Kleeser is not liable for, and will not refund, extend, or re-clean, any incompleteness attributable to understated details. Repeated or material misrepresentation of property details may result in account suspension or termination
• Ensure your home is accessible at the confirmed booking time
• Provide all cleaning equipment and supplies required for the service — see the Required Supplies Checklist below
• Treat Kleaners with respect and professionalism at all times
• Not request tasks that fall outside the physical and safety exclusions listed in Section 5.2
• Secure all valuables, irreplaceable items, jewelry, cash, and sensitive documents before the Kleaner arrives
• Report any incidents, damage, or concerns to Kleeser within 24 hours of the End Cleaning timestamp

5.1 Required Supplies Checklist

Kleaners do not carry equipment or cleaning products. All cleaning supplies and equipment must be provided by the Klient. Before your Kleaner arrives, please ensure the following are available and in working condition:

Equipment:

• Vacuum cleaner (in working condition)
• Mop and bucket, or a floor cleaning system
• Broom and dustpan

Cleaning Products:

• All-purpose surface cleaner
• Bathroom cleaner (toilet, tub, sink)
• Glass/mirror cleaner
• Floor cleaning solution appropriate for your floor type

Supplies:

• Microfiber cloths or cleaning rags
• Sponges and scrub pads
• Trash bags
• Paper towels (optional but recommended)

5.2 What to Expect — Basic Cleaning & In-App Priorities

Bookings are available on a same-day, on-demand basis. A standard basic cleaning session, performed by the Kleaner, covers the following areas:

• Kitchen: wiping down countertops and exterior surfaces, cleaning sink, spot-cleaning stovetop
• Bathrooms: cleaning toilet, sink, mirror, tub/shower surfaces, and floors
• Living areas and bedrooms: dusting accessible surfaces, vacuuming or sweeping floors, mopping floors, emptying trash
• General: light tidying of clutter to allow cleaning access

In-app chat and priority requests: Kleeser provides an in-app chat feature that allows Klients to communicate directly with their Kleaner before or during a session. Klients may use this feature to reprioritise how the Kleaner allocates their time within the booked session — for example, asking the Kleaner to focus more time on the kitchen, to do laundry instead of vacuuming, or to spend the session on a single area of the home. Any such request is a reprioritisation of the Kleaner’s time within the basic cleaning service — it does not change the nature or price of the booking. Kleaners will make their best effort to accommodate the Klient’s priorities within the booked hours.

Klients acknowledge that if reprioritisation requests mean that some standard areas are not reached within the booked time, Kleeser is not liable for those uncompleted areas. The total number of booked hours determines what can be completed.

The Platform is intended for primary and secondary residences only. Vacation rental and short-term rental turnover cleaning involves commercial cleaning standards beyond the scope of the Platform and is not available. If Kleeser determines that a booking has been made for a vacation rental or short-term rental property, the booking may be cancelled and a cancellation fee may apply.

The only tasks that cannot be requested under any circumstances are those that fall outside a standard residential environment or present safety risks:

• Moving heavy furniture or appliances
• Exterior cleaning, exterior windows, or high-reach areas beyond standard household tools
• Post-construction cleaning or cleaning involving construction debris, hazardous materials, or biohazardous waste
• Vacation rental, short-term rental, or Airbnb/VRBO turnover cleaning

6. Property & Liability Disclaimer

IMPORTANT: Please read this section carefully before using the Platform.

Kleeser is a technology company whose Platform enables independent transactions between Klients and Kleaners. Kleeser expressly disclaims all liability for the following:

• Any fire, flooding, water damage, or property damage occurring during or after a cleaning service, except to the extent covered under the platform general liability insurance described in Section 8
• Any theft, break-in, or security breach at the Klient’s property attributed to a Kleaner
• Any structural damage to the property during or after a cleaning service, except to the extent covered under the platform general liability insurance described in Section 8
• Loss of personal belongings, valuables, cash, jewelry, or sensitive documents
• Any incident occurring at the property outside of the active cleaning session as confirmed by the platform’s Start Cleaning and End Cleaning timestamps
• Any damage caused by cleaning equipment or supplies provided by the Klient
• Any pre-existing damage to the property

An active cleaning session is defined as the period between the Kleaner tapping Start Cleaning and End Cleaning in the app. Kleeser is not responsible for any incidents occurring before or after this period.

KLIENTS ARE STRONGLY ADVISED TO:

• Secure all valuables, irreplaceable items, and sensitive documents before a cleaning session begins
• Maintain their own homeowner’s or renter’s insurance policy
• Not leave large amounts of cash or easily portable valuables accessible during a cleaning session

By using the Platform, Klient acknowledges and accepts these limitations and agrees not to hold Kleeser liable for any of the above scenarios.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• KLEESER’S TOTAL LIABILITY TO ANY KLIENT FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT PAID BY THAT KLIENT FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM
• KLEESER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND
• KLEESER IS NOT LIABLE FOR ANY DAMAGE TO PROPERTY, THEFT, PERSONAL INJURY, FIRE, FLOODING, OR ANY OTHER LOSS ARISING FROM CLEANING SERVICES PERFORMED BY KLEANERS, EXCEPT TO THE EXTENT COVERED UNDER KLEESER’S PLATFORM INSURANCE DURING THE ACTIVE CLEANING SESSION AS DESCRIBED IN SECTION 8
• KLEESER DOES NOT GUARANTEE THE QUALITY, SAFETY, TIMELINESS, OR LEGALITY OF SERVICES PROVIDED BY KLEANERS
• KLEESER IS NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE KLIENT’S FAILURE TO SECURE VALUABLES OR SENSITIVE ITEMS PRIOR TO A CLEANING SESSION
• KLEESER IS NOT LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF CLIENT-SUPPLIED CLEANING EQUIPMENT OR PRODUCTS

These limitations apply to the fullest extent permitted under New Jersey law. Nothing in these Terms limits any right or remedy that cannot lawfully be limited under New Jersey law, including the New Jersey Consumer Fraud Act.

8. Platform Insurance Coverage

Kleeser maintains business insurance covering its own operations as a platform, including general liability, professional liability, and cyber coverage. Please read this Section carefully, because it explains an important limitation.

Kleaners are independent contractors, not employees of Kleeser. Kleeser’s business insurance covers Kleeser’s own acts and omissions as the operator of the platform. It does not extend to the Kleaners, and it does not cover property damage, loss, or injury caused by a Kleaner while performing a cleaning session in your home.

This means that if a Kleaner accidentally damages your property during a session, Kleeser’s insurance will not pay for that damage. Each Kleaner is independently responsible for their own conduct and for any loss they cause. Your own homeowner’s or renter’s insurance is the primary route to recovery for damage occurring in your home, and we strongly recommend you maintain it.

Kleeser is actively working to arrange liability coverage held by each Kleaner, with Kleeser named as an additional insured and the premium paid by Kleeser at no cost to the Kleaner. If and when that coverage is in place, we will update these Terms and notify you. Until we do so, no such coverage exists and you should not rely on it.

Kleeser’s insurance, where it does respond, is in every case subject to the terms, conditions, exclusions, deductibles, and limits of the policies in force at the time of the incident. Kleeser does not guarantee any particular coverage, outcome, or amount, and nothing in these Terms creates an obligation on Kleeser to indemnify you for any loss.

Regardless of insurance, the following apply to any incident:

• Kleeser considers only incidents occurring during the active cleaning session — from the Start Cleaning to the End Cleaning timestamp
• Any insurance response is subject to the terms, conditions, exclusions, and deductibles of the policies in force at the time
• Nothing here replaces or substitutes the Klient’s own homeowner’s or renter’s insurance, which remains the primary coverage
• Incidents occurring outside an active cleaning session are outside the scope of this Section entirely
• Valuables not reasonably secured by the Klient prior to the session are the Klient’s responsibility
• Damage resulting from Klient-supplied equipment or cleaning products is the Klient’s responsibility. Because the Klient supplies the equipment and products used in a session, please ensure they are appropriate, safe, and in working order for the surfaces to be cleaned
• Theft is not covered by any Kleeser insurance. Any suspected theft should be reported to info@kleeser.com within 24 hours of the End Cleaning timestamp; Kleeser will investigate and cooperate with law enforcement as appropriate

To report an incident for review, the Klient must notify Kleeser at info@kleeser.com within 24 hours of the End Cleaning timestamp, providing a detailed description of the incident and photographic evidence taken at the time of discovery. Reporting an incident does not create any entitlement to payment by Kleeser or by any insurer. Kleeser will review the session record, may facilitate contact between the Klient and the Kleaner, and will cooperate with any insurer or law enforcement as appropriate. Klients are strongly advised to maintain their own homeowner’s or renter’s insurance as primary coverage.

9. Building Manager & Additional Insured

Kleeser can provide a Certificate of Insurance (COI) naming building management companies, property managers, and condominium associations as additional insureds under Kleeser’s General Liability policy. Building managers wishing to add Kleeser to their vendor list may contact info@kleeser.com to request a COI. Issuance of a Certificate of Insurance is subject to the terms and availability of Kleeser’s insurance policies at the time of the request and is not guaranteed. Kleeser reserves the right to decline COI requests at its sole discretion.

10. User Accounts

10.1 Account Registration

To use the Platform, you must create an account. You may sign up using your phone number, email address, Sign in with Apple, or Sign in with Google. Phone number sign-ups require SMS verification. By creating an account, you confirm that all information provided is accurate and current, including your name and contact details.

10.2 Eligibility

You must be at least 18 years of age to use the Platform.

10.3 Account Security

You are responsible for maintaining the confidentiality of your account. Notify us immediately at info@kleeser.com if you suspect unauthorized use of your account.

10.4 Kleaner Identity Verification.

Kleaner identity is verified through Stripe Identity prior to activation on the platform. Kleeser does not guarantee the accuracy of Stripe Identity verification outcomes and accepts no liability for any incident arising from a Kleaner who passed Stripe Identity verification.

11. Location Tracking & Data

Our platform collects and uses real-time location data to match Klients with nearby Kleaners, optimize service, prevent fraud, and enhance safety. By using the Platform, you consent to the collection and use of your location data for these purposes.

We integrate with third-party services including Google Maps, Firebase (Google), Apple, Stripe, Twilio, Zillow, Resend, and Sentry. By using the Kleeser app, you acknowledge that some features are powered by these external APIs and are subject to their respective Terms of Service and Privacy Policies. Property data from Zillow is displayed in compliance with Zillow’s API usage terms. All third-party data is provided “as is” and Kleeser makes no guarantees regarding its accuracy, completeness, or timeliness. Kleeser uses Firebase Cloud Messaging to send push notifications to your device for booking confirmations and job status updates. Kleeser uses Resend to deliver transactional emails. By using the platform you consent to receiving these communications. You may manage notification preferences in your account settings.

12. Privacy & Data Protection

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect names, phone numbers, email addresses, location data, and payment information to operate the Platform. We do not sell your personal data to third parties.

13. Intellectual Property

All content on the Kleeser platform — including but not limited to the Kleeser name, logo, trademarks, app software, interface design, booking system, matching algorithm, rating system, and all text and visual content — is the property of Kleeser Inc. and is protected by applicable intellectual property laws.

Klients are not authorised to use, copy, reproduce, distribute, reverse engineer, scrape, or create derivative works from any part of the Kleeser platform without prior written consent from Kleeser. Unauthorised use of Kleeser’s intellectual property may result in immediate account termination and legal action.

14. Service Availability

The Kleeser platform is provided “as is” and is subject to availability. Kleeser does not guarantee uninterrupted, error-free access to the platform at all times. Kleeser reserves the right to suspend, modify, or discontinue any aspect of the platform at any time for maintenance, updates, or unforeseen circumstances, with or without notice. Kleeser is not liable for any loss or inconvenience resulting from platform unavailability or service interruptions.

15. Indemnification

Klient agrees to indemnify, defend, and hold harmless Kleeser Inc. and its officers, directors, employees, and agents from any and all claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Klient’s use of or inability to use the Platform
• Klient’s violation of any provision of these Terms
• Klient’s violation of any applicable law or regulation
• Any false, fraudulent, or exaggerated claim submitted by the Klient against a Kleaner or Kleeser
• Any harassment, intimidation, or discriminatory conduct by the Klient toward a Kleaner
• Klient’s failure to provide adequate or safe cleaning supplies and equipment
• Any damage, injury, or loss caused by the Klient’s actions or omissions in connection with a cleaning session

16. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Harass, threaten, or intimidate any Kleaner or other user
• Provide false or misleading information
• Attempt to circumvent the Platform’s matching or payment systems
• Make false claims against Kleaners or Kleeser
• Submit fraudulent damage claims including claims supported by AI-generated, manipulated, or fabricated photographs or evidence. Kleeser reserves the right to deny any damage claim where evidence appears to be artificially generated or manipulated
• Refuse service from a Kleaner based on race, color, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected by applicable law
• Book a cleaning service while knowing that required supplies or equipment are unavailable at the property
• Solicit, arrange, or accept cleaning services directly from any Kleaner introduced through the Kleeser platform outside of the platform, whether during or after use of the platform. This applies for 12 months following the last booking completed through the platform with that Kleaner, and covers only Kleaners the Klient was first introduced to through Kleeser. Violation may result in immediate account termination and civil liability for damages suffered by Kleeser.
• Share or solicit personal contact information including phone numbers, email addresses, or social media handles through the Kleeser in-app messaging system for the purpose of arranging bookings outside the platform. Violation may result in immediate account termination.

17. Nondiscrimination Policy

Kleeser is committed to inclusion and equal treatment for all users. Kleeser does not discriminate and does not permit discrimination on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, marital status, or any other characteristic protected by applicable federal, state, or local law.

Klients may not refuse service from a Kleaner based on any protected characteristic. Violation of this policy will result in immediate account termination and may be reported to relevant authorities. Kleeser complies with all applicable New Jersey anti-discrimination laws including the New Jersey Law Against Discrimination (NJLAD).

18. Damage Claims & Fraud Prevention

Kleeser takes all damage claims seriously and investigates each one carefully. The following apply to all damage claims:

• All damage claims must be reported within 24 hours of the End Cleaning timestamp
• Klients must provide genuine photographic evidence taken at the time of discovery
• AI-generated, digitally manipulated, or fabricated evidence is strictly prohibited and will result in immediate account termination and potential legal action
• Kleeser reserves the right to deny damage claims where the same type of loss is reported repeatedly by the same Klient, suggesting a pattern inconsistent with genuine cleaning-related incidents
• Kleeser reserves the right to deny claims where the Klient failed to secure valuables or sensitive items prior to the cleaning session
• Kleeser reserves the right to deny claims where missing or non-functional supplies were recorded by the Kleaner through the in-app supplies confirmation prior to the start of the session
• False or fraudulent claims may be reported to law enforcement

19. Disputes Between Klients and Kleaners

Any dispute arising between a Klient and a Kleaner regarding cleaning services is between those parties. Kleeser is not a party to such disputes. Kleeser may at its sole discretion provide limited administrative assistance as a courtesy only. Any such assistance does not constitute legal advice, mediation, or acceptance of responsibility for the dispute or its outcome. Kleeser’s involvement in any dispute does not create liability of any kind. To report an issue, contact info@kleeser.com within 24 hours of the completed service.

20. Service Quality & Credits

Kleeser does not guarantee the outcome of any cleaning service. If a Klient is dissatisfied with the quality of a completed cleaning session, they may report the issue to info@kleeser.com within 24 hours of the End Cleaning timestamp. Kleeser may, at its sole discretion, issue a platform credit toward a future booking. Platform credits are issued entirely at Kleeser’s discretion and do not constitute an admission of fault or liability. The issuance of a credit in one instance does not obligate Kleeser to issue credits in similar future instances. Payouts to Kleaners are not withheld or reversed on the basis of quality complaints alone. Kleeser’s decision on any service quality credit is final.

21. Quality Standards

Kleeser maintains quality and trust on the Platform through its Quality Standards system:

• After each completed session, Klients rate their Kleaner on job quality, professionalism, and overall experience
• Ratings informed by missing or non-functional supplies recorded through the in-app supplies confirmation will be flagged and may be excluded from a Kleaner’s public profile at Kleeser’s discretion
• Klients who accumulate confirmed supply-readiness failures or whose conduct is deemed harmful to Kleaners may have their access to the Platform reviewed or suspended

22. Force Majeure

Kleeser shall not be liable for any failure or delay in performance of its obligations due to causes beyond its reasonable control, including but not limited to: natural disasters, pandemic, epidemic, government actions or restrictions, power outages, internet or telecommunications failures, failures of third-party services including payment processors, labor disputes, or acts of God.

23. Termination

Kleeser reserves the right to suspend or terminate any account at any time for violation of these Terms or for any other reason at Kleeser’s sole discretion.

24. Changes to These Terms

Kleeser reserves the right to modify these Terms at any time. We will notify users of material changes through the app or by email. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

25. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved through binding arbitration in Hudson County, New Jersey, except that either party may seek injunctive relief in any court of competent jurisdiction. BY AGREEING TO ARBITRATION, THE KLIENT AND KLEESER EACH WAIVE THE RIGHT TO SUE IN COURT AND THE RIGHT TO A TRIAL BY JURY FOR COVERED DISPUTES, AND THE KLIENT WAIVES THE RIGHT TO PARTICIPATE IN CLASS-ACTION LAWSUITS AGAINST KLEESER. The Klient may opt out of this arbitration provision within 30 days of first accepting these Terms by sending written notice to info@kleeser.com; opting out does not affect any other provision. Nothing in this Section prevents either party from seeking injunctive relief in court, or prevents the Klient from filing a complaint with any government agency.

26. Clickwrap Acceptance

By checking the acceptance box in the Kleeser app at account creation, Klient confirms they have read, understood, and agree to be bound by these Terms of Service and Privacy Policy. Both “Terms of Service” and “Privacy Policy” are tappable links to the full documents. The checkbox is not pre-checked — Klient must actively check it to proceed. Account creation cannot be completed without this acceptance.

A timestamp of acceptance will be recorded and stored by Kleeser including: Klient’s user ID, date and time of acceptance, device information, and version of these Terms accepted.

27. Contact

Kleeser Inc.
Email: info@kleeser.com
Website: www.kleeser.com
New Jersey