Kleaner Agreement — Kleeser Platform

Effective Date: September 22, 2026

Before You Join — The Short Version

• Join a platform that values your work — competitive standard and after-hours rates, settled weekly every Friday, with same-day settlement available.
• You are your own boss — accept or decline any job, set your own hours, work on your own terms.
• No equipment needed — Klients provide all cleaning supplies.
• Every Kleaner is identity-verified. Kleeser maintains platform general liability insurance covering accidental property damage during active cleaning sessions, subject to the terms of its policies. This insurance does not cover theft, and does not cover your personal injury (see Section 9).
• As an independent contractor you are responsible for your own taxes, health insurance, and personal safety — Kleeser’s platform insurance does not cover personal injury.
• Klients rate each completed session — sustained serious quality or safety concerns may lead to account review after written notice and an opportunity to respond (see Section 11).
• Any incident must be reported within 2 hours of tapping End Cleaning to be eligible for review.

1. Independent Contractor Status

The parties expressly agree that Kleaner is an INDEPENDENT CONTRACTOR operating their own independent business — and not an employee, agent, partner, or joint venturer of Kleeser. This Agreement does not create an employment relationship of any kind. Kleeser's software platform provides tools that enable Kleaner to find and accept jobs — Kleeser does not direct, control, supervise, or have the right to control the manner or means by which Kleaner performs cleaning services.

As an independent contractor, Kleaner:

• Has the right to accept or decline any job request at any time without penalty. Kleeser does not reduce, deprioritize, or withhold future job requests based on past declinations.
• Sets their own availability by going online or offline in the app at will
• Is not required to work any minimum number of hours or complete any minimum number of jobs
• May work for other platforms, companies, or clients simultaneously, including competing cleaning platforms and Kleaner’s own independently sourced clients
• Is solely responsible for their own federal, state, and local taxes including self-employment tax
• Is not entitled to employee benefits of any kind from Kleeser including health insurance, paid time off, retirement benefits, or unemployment insurance
• Is NOT covered by Kleeser's workers' compensation insurance
• Is NOT an insured party under any Kleeser insurance policy for personal injury, bodily harm, or death

2. Services

Kleaner agrees to provide basic residential home cleaning services to Klients who book through Kleeser’s software platform. Services are limited to basic cleaning of primary and secondary residences only. Vacation rental, short-term rental, and Airbnb/VRBO turnover cleaning falls outside the scope of the Kleeser platform and must not be accepted or performed through the app. Kleaner shall perform all services in a professional, competent, and workmanlike manner. Kleeser's software platform does not control or direct how Kleaner performs these services — Kleaner retains full discretion over the manner and means of their work.

3. How the Platform Works

Kleaner signs up through the Kleeser app by providing their phone number and zip code. When Kleaner goes online in the app, nearby job requests may be sent. For each job request, Kleaner will see:

• The total earnings for the job
• The estimated duration of the cleaning
• The distance from their current location to the Klient's home
• The type of home (number of bedrooms and bathrooms)

Kleaner may accept or decline any job request. Accepting a request constitutes agreement to perform the cleaning at the displayed rate. Job requests are sent based on proximity and estimated arrival time as a convenience feature of the platform. Kleaner is under no obligation to accept any job request and retains full discretion to accept or decline each request independently.

3.1 Start & End Cleaning Buttons

Upon arriving at the Klient's home, Kleaner must tap the Start Cleaning button in the Kleeser app to begin the active cleaning session. Upon completing the cleaning, Kleaner must tap the End Cleaning button. These timestamps are recorded by Kleeser and define the active cleaning session for all purposes including insurance coverage, payment calculation, and dispute resolution.

Kleaner must use these buttons accurately and honestly. Accurate use of Start Cleaning and End Cleaning buttons is required to ensure correct payment calculation, insurance coverage, and dispute resolution. Inaccurate use constitutes misrepresentation under this Agreement and may result in account termination.

3.2 Geolocation Consent

By going online in the app and accepting jobs, Kleaner expressly consents to real-time location tracking while the app is active and during all accepted cleaning sessions. Location data is used to match Kleaners with nearby Klients, verify presence at the Klient's address, calculate job duration, and ensure platform safety and fraud prevention. Location data is used solely for platform matching, payment verification, and safety purposes. Kleeser does not use location data to monitor or supervise the manner in which Kleaner performs cleaning services.

Kleeser integrates with third-party services including Google Maps, Firebase (Google), Apple, Stripe, Twilio, Zillow, Resend, and Sentry. By using the Kleeser app, Kleaner acknowledges that some platform features are powered by these external services and are subject to their respective Terms of Service and Privacy Policies. All third-party data is provided “as is” and Kleeser makes no guarantees regarding its accuracy, completeness, or timeliness.

3.4 Platform Updates

Kleeser may update, modify, or change the app, its features, dispatch methods, booking flow, or any other aspect of the platform with at least 7 days’ advance notice of material changes via in-app notification and email. This includes changes to how jobs are matched and dispatched, how the supplies confirmation screen works, how ratings are calculated, and how payouts are processed. Kleaner's continued use of the platform following any such changes constitutes acceptance of the updated platform.

3.5 Transportation & Availability

Kleaner is solely responsible for their own transportation to and from all job locations. Kleeser does not provide, arrange, or reimburse travel of any kind. Payment begins only when Kleaner taps Start Cleaning — travel time is not compensated.

Before activating availability to receive job requests, Kleaner is required to confirm their current mode of transport through the app. This information is used solely to calculate proximity to nearby Klients and estimate travel time for matching purposes. Kleaner must keep this information accurate — confirming a faster transport mode than actually used in order to receive preferential matching constitutes a violation of this Agreement.

4. Platform Rate Standards

Kleeser publishes standard platform rates that reflect fair market compensation for residential cleaning services in New Jersey. By accepting jobs through the platform, Kleaner agrees to perform services at the applicable published rate. These rates are not set by Kleeser as an employer — they are platform standards that independent Kleaners choose to accept when they elect to use the Kleeser platform. Kleaner retains full discretion to decline any job at any time. Rates vary based on time of day — a standard rate and a higher after-hours rate apply, reflecting the difference between daytime and after-hours service. Kleaner chooses which time windows and areas to work and may limit availability to whichever rate windows they prefer. The applicable time windows and published rates are displayed in the app before accepting any job.

The total earnings for each job are shown upfront before Kleaner accepts. All cleaning sessions are capped at a maximum of 8 hours regardless of property size. Rates may be updated from time to time with advance notice to Kleaners.

4.1 Payment Schedule

Earnings for all completed jobs are settled weekly every Friday in the preceding week. The payout window includes all jobs completed from Friday 12:00am to Thursday 11:59pm. Payouts are made through Stripe Connect by direct deposit to the Kleaner's connected bank account. Kleaner must complete Stripe Connect onboarding, including providing the taxpayer information Stripe requires, before payouts can be released. Same-day payout via Stripe Instant Payout is available and is subject to a processing fee charged by Stripe, passed through to the Kleaner as a deduction from that payout. Kleaners will be notified in advance of any change to the payout method. The Friday payout schedule and the same-day option remain in place.

4.2 No Direct Payment

Kleaner shall not accept any direct payment from Klients. All compensation flows through the Kleeser platform only. Tips are not part of the service price. Where in-app tipping is available, Klients may add a tip after a completed session; 100% of every tip belongs to the Kleaner, with no commission or deduction by Kleeser. Until in-app tipping is available, a Kleaner may accept a voluntary tip offered directly by a Klient, and keeps it in full. Kleaner shall not solicit tips, and shall not accept cash or other off-platform payment for the cleaning service itself, which must always flow through the platform. Violation of this provision may result in immediate account termination.

5. Kleaner Obligations

As an independent contractor operating their own business, Kleaner agrees to the following platform standards, which exist solely to maintain trust and safety on the platform — not to direct or control the manner in which Kleaner performs cleaning services:

• Honor accepted bookings by arriving at the booked time, or cancel through the app as early as possible so the Klient can be re-matched
• Tap Start Cleaning upon arrival and End Cleaning upon completion — accurately and honestly
• Perform all cleaning services professionally and to a reasonable standard of quality
• Treat all Klient property with the utmost care and respect
• Not remove, borrow, or use any Klient property without explicit written permission
• Perform each accepted session personally and not bring any other person to a Klient's home — every person entering a Klient's home must be the identity-verified Kleaner whose profile the Klient saw when booking; this requirement exists solely for Klient safety and insurance integrity, not to direct or control the work
• Maintain professional conduct at all times while performing services
• Not engage in any illegal activity while using the Platform or performing services
• Report any incidents, damage, or concerns to Kleeser immediately and no later than 2 hours after tapping End Cleaning, by contacting info@kleeser.com
• Comply with all applicable local, state, and federal laws and regulations
• Not make false or misleading claims regarding services performed

6. Equipment & Supplies

Klients are responsible for providing all cleaning equipment and supplies required for the service. Kleaner is not required to bring their own equipment. Kleeser is not liable for any injury or damage caused by equipment or supplies provided by the Klient.

6.1 In-App Supplies Confirmation

When a Kleaner taps Arrive at the Klient's address, a supplies confirmation screen will appear in the app before the Start Cleaning button becomes active. Kleaner must complete this confirmation — it is mandatory and cannot be skipped.

Kleaner will be prompted: “Any missing supplies or equipment?”

• If No — nothing is missing. Kleaner proceeds to Start Cleaning
• If Yes — a text field opens requiring Kleaner to list the missing or non-functional items (required, max 300 characters). Kleaner is then given two options: Proceed Anyway or Cancel Job

The Kleaner’s response is timestamped and permanently attached to the job record. Where missing or non-functional supplies are recorded, Kleeser will take this into account when reviewing any subsequent dispute, damage claim, or Klient rating arising from that session. A cancellation made on the basis of missing supplies will be documented and may support a cancellation fee applied to the Klient.

Kleaner must complete the supplies confirmation honestly and accurately. Falsely confirming supplies as present when they are not, or falsely reporting them as missing, constitutes a violation of this Agreement and may result in account termination.

6.2 In-App Messaging

In-app messaging must be used for job-related communication only. For 12 months following the last completed booking with a Klient first introduced to Kleaner through the platform, Kleaner agrees not to solicit or arrange off-platform cleaning services for that Klient. This narrow protection does not restrict Kleaner from serving independently sourced clients, marketing their own business, or working for any other platform or company.

7. Incident Reporting

If any incident occurs during a cleaning session — including but not limited to accidental damage to property, any missing items or property the Kleaner cannot account for, injury, or any unusual occurrence — Kleaner must:

• Stop the cleaning session if safety requires it
• Contact emergency services if necessary
• Report the incident to Kleeser at info@kleeser.com within 2 hours of tapping End Cleaning
• Provide a full written description of what occurred, including photos where possible

Failure to report incidents within the required timeframe may affect insurance coverage and may constitute a violation of this Agreement.

8. Taxes

As an independent contractor, Kleaner is solely responsible for all federal, state, and local taxes on compensation received through the Platform, including self-employment taxes. Kleaner is required to provide accurate taxpayer information (including a valid Form W-9 or the equivalent information collected through Stripe Connect onboarding) before payouts are released, and to keep that information current. Kleeser or its payment processor will issue any tax forms required by law, based on payments made to the Kleaner and the reporting thresholds in effect for the applicable tax year. Kleeser will not withhold any taxes from Kleaner’s compensation, except where backup withholding or other withholding is required by law — for example, where a Kleaner fails to provide a valid taxpayer identification number. All compensation received through the Kleeser platform — regardless of payment method — constitutes taxable income and must be reported by Kleaner on their federal and state tax returns.

9. Insurance & Coverage

This section sets out the platform insurance coverage, the Kleaner’s independent contractor status and personal safety responsibilities, assumption of risk, and the absence of workers’ compensation coverage.

9.1 Platform Insurance Coverage

Kleeser maintains business insurance covering its own operations as a platform. Please read this Section carefully, because it explains what is and is not covered while you work.

You are an independent contractor, not an employee of Kleeser. Kleeser's business insurance covers Kleeser's own acts and omissions as the operator of the platform. It does not extend to you, and it does not cover property damage, loss, or injury you cause while performing a cleaning session in a Klient's home. You are independently responsible for your own conduct and for any loss you cause.

Kleeser is working to arrange liability coverage held in your own name, with Kleeser named as an additional insured and the premium paid by Kleeser at no cost to you. You would not be charged, and nothing would be deducted from your earnings. If and when that coverage is arranged, we will notify you, update this Agreement, and enrol you. Until then, no such coverage exists and you should not rely on it. You may wish to obtain your own general liability insurance in the meantime, as many independent cleaners do.

Kleeser's insurance, where it does respond, is in every case subject to the terms, conditions, exclusions, deductibles, and limits of the policies in force at the time of the incident. Kleeser does not guarantee any particular coverage, outcome, or amount.

The following apply regardless of insurance:

• Property damage you cause in a Klient's home is not covered by Kleeser's insurance. Theft is not covered by any Kleeser insurance
• Applies only during the active cleaning session period
• Is subject to the terms, conditions, exclusions, and deductibles of Kleeser's insurance policies
• Does NOT cover personal injury, bodily harm, or death sustained by the Kleaner
• Does NOT cover the Kleaner's personal vehicle, personal belongings, or activities outside of active bookings

9.2 Independent Contractor Acknowledgment & Personal Safety

Kleaner expressly acknowledges they are an independent contractor operating their own independent business — not an employee, agent, or representative of Kleeser. Kleeser is a technology company that provides a Platform enabling independent transactions. Kleeser does not and cannot supervise, control, or direct the physical manner in which Kleaner performs cleaning services, the tools or equipment Kleaner uses, or the route or method by which Kleaner travels to and from job locations. As an independent business operator, Kleaner is solely responsible for their own occupational health and safety while performing services.

9.3 Assumption of Risk

Kleaner acknowledges that home cleaning services involve physical activity and potential hazards. By accepting jobs through the Kleeser platform, Kleaner voluntarily assumes all risks associated with performing cleaning services, including but not limited to:

• Physical exertion and fatigue during cleaning activities
• Use of cleaning equipment and supplies provided by the Klient
• Conditions within client homes including stairs, wet floors, or confined spaces
• Lifting, bending, reaching, or other physical movements required during cleaning
• Exposure to cleaning chemicals or allergens present in the Klient's home
• Presence of pets in the Klient's home, including the risk of bites, scratches, or other pet-related incidents

Kleaner is responsible for assessing and managing their own physical safety before accepting and during any job. If at any point Kleaner believes conditions are unsafe, they may decline or stop a job and report concerns to Kleeser at info@kleeser.com.

9.4 No Workers' Compensation Coverage

Kleaner expressly acknowledges and agrees that:

• As an independent contractor, Kleaner is NOT entitled to workers' compensation benefits from Kleeser under any circumstances
• Kleeser does NOT carry workers' compensation insurance covering Kleaners
• Kleeser's platform-level insurance covers property damage and liability claims arising from active cleaning sessions — it does NOT extend to personal injury or bodily harm sustained by the Kleaner
• Kleaner is solely responsible for obtaining any personal health insurance, accident insurance, or disability coverage they require to protect themselves
• Kleeser shall not be liable for medical expenses, lost wages, or any other costs arising from Kleaner injury or illness occurring in connection with a job booked through the Platform, to the maximum extent permitted by applicable New Jersey law

9.5 Personal Insurance Recommendation

Kleeser strongly encourages Kleaners to obtain their own personal health insurance, accident insurance, and disability coverage, and to consider general liability insurance covering their independent business activities. Kleeser’s platform general liability insurance covers Klient property damage during active sessions; it does not cover Kleaner personal injury, bodily harm, illness, or death, and Kleeser does not provide occupational accident or disability coverage for Kleaners.

9.6 Theft

Kleeser's platform insurance does not cover theft. Any suspected theft arising during an active cleaning session should be reported to Kleeser at info@kleeser.com within 2 hours of tapping End Cleaning. Kleeser will investigate and cooperate with law enforcement as appropriate. Kleaner agrees to cooperate fully and promptly with any such investigation, including providing statements and session information. An investigation is not a determination of wrongdoing — account actions, if any, follow the process in Sections 11.1 and 12. Nothing in this Section limits Kleeser's or law enforcement's rights in cases of established theft.

10. Identity Verification & Vetting

Kleeser requires identity verification through government-issued ID as a condition of joining the platform. As part of onboarding, Kleaner is required to complete identity verification through Stripe Identity. This process requires submission of a government-issued photo ID and may include biometric verification. Kleaner’s account will not be activated until Stripe Identity returns a verified status. Kleeser does not store raw ID images or biometric data — this data is held by Stripe in accordance with Stripe’s privacy policy. Kleaner consents to this verification process by accepting this Agreement. Kleeser reserves the right to conduct formal background checks where permitted by applicable law. Kleeser reserves the right to remove any Kleaner from the platform based on verification results or the safety-related grounds listed in Section 12.

11. Quality Standards

Kleeser operates a one-directional rating system — Klients rate Kleaners after each completed session. Ratings are visible on the Kleaner’s public profile and are used to maintain quality and trust on the Platform.

11.1 Sustained Quality or Safety Concerns

Ratings are marketplace information that help Klients choose — they are not used by Kleeser to direct or control how Kleaner performs cleaning services. The following applies:

• If a Kleaner’s average drops below 4.5 stars, an in-app notification will inform them of their standing; account review arises only from sustained, serious quality or safety concerns — never an isolated rating
• A sustained average below 4.5 stars may, following the written notice and 7-day response process below, result in account review, temporary suspension, or removal from the Platform
• Kleeser will consider the context of ratings before taking action — including whether missing or non-functional supplies were recorded through the in-app supplies confirmation for that session. A Kleaner whose account is under review on rating grounds will be notified in writing via email. Kleaner may submit a written response to info@kleeser.com within 7 days of notification. Kleeser will consider any response before making a final determination. Kleeser’s decision is final.

11.2 Supplies Fairness Protection

Where a Klient submits a low rating and the Kleaner had recorded missing or non-functional supplies through the in-app supplies confirmation for that session, Kleeser may flag that rating and exclude it from the Kleaner’s public profile at Kleeser’s discretion. This protection exists to ensure Kleaners are not penalised for circumstances outside their control.

11.3 Independent Business Operations

The parties intend and expect that each Kleaner operates a genuinely independent business. Without limiting Kleaner’s discretion, Kleaner is free to: work for competing platforms and companies; serve their own independently sourced clients on their own terms and at their own prices — for jobs booked outside the Kleeser platform only; on-platform jobs are performed at the published platform rates Kleaner independently chose to accept; advertise and market their own services under their own name; choose their own service area, schedule, transport, methods, and techniques; decline any job without penalty; and deduct their own business expenses for tax purposes. Kleeser may request, and Kleaner may voluntarily provide, documentation of business registration or business insurance, which Kleeser will retain as part of its records.

12. Termination

Either party may terminate this Agreement at any time, with or without cause, with immediate effect. Kleeser may suspend or terminate a Kleaner's account for violation of this Agreement, the Platform Terms of Service, conduct deemed harmful to Klients, failure to report incidents, fraudulent use of Start/End buttons, conduct endangering Klients or others, or a determination under Section 11.1 following notice and response. Kleeser may otherwise terminate this Agreement for convenience on 7 days’ written notice. Upon termination for any reason, Kleaner will receive payment for all completed jobs up to and including the termination date, subject to any deductions arising from violations of this Agreement. Termination does not entitle Kleaner to payment for any accepted but incomplete jobs at the time of termination.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLEESER'S LIABILITY TO KLEANER FOR ANY CLAIM ARISING FROM THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID TO KLEANER FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM. KLEESER IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND.

14. Indemnification

Kleaner agrees to indemnify, defend, and hold harmless Kleeser and its officers, directors, employees, and agents from any and all claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Kleaner's grossly negligent or intentional acts or omissions in performing services; (b) Kleaner's violation of this Agreement; (c) Kleaner's violation of any applicable law or regulation; (d) any damage to Klient property caused by Kleaner; (e) any personal injury to any third party caused by Kleaner; or (f) Kleaner's misuse of the Start/End Cleaning buttons.

15. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes arising from this Agreement shall be resolved through binding arbitration in Hudson County, New Jersey, in accordance with the rules of the American Arbitration Association. BY AGREEING TO ARBITRATION, KLEANER AND KLEESER EACH WAIVE THE RIGHT TO SUE IN COURT AND THE RIGHT TO A TRIAL BY JURY FOR COVERED DISPUTES. Nothing in this Section prevents Kleaner from filing complaints with government agencies, including the New Jersey Department of Labor and Workforce Development, or limits any agency’s authority. Kleaner waives the right to participate in class-action lawsuits against Kleeser. Kleaner may opt out of the arbitration provision in this Section within 30 days of first accepting this Agreement by sending written notice to info@kleeser.com. Opting out of arbitration does not affect any other provision of this Agreement.

16. Entire Agreement

This Agreement, together with Kleeser’s Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings regarding the subject matter herein.

17. Intellectual Property

All content on the Kleeser platform — including but not limited to the Kleeser name, logo, trademarks, app software, interface design, booking system, matching algorithm, rating system, and all platform content — is the property of Kleeser Inc. and is protected by applicable intellectual property laws.

Kleaner is not authorised to use, copy, reproduce, distribute, or reverse engineer any part of the Kleeser platform without prior written consent from Kleeser.

By submitting any content to the platform — including profile photographs, review responses, or any other material — Kleaner grants Kleeser a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content solely for the purposes of operating and promoting the Kleeser platform. Kleaner may not use the Kleeser name, logo, or branding in any personal marketing, social media, or promotional material without prior written consent from Kleeser. Nothing in this Agreement transfers any intellectual property rights from Kleaner to Kleeser with respect to cleaning methods, techniques, or processes developed independently by Kleaner.

18. Confidentiality

In the course of performing cleaning services through the Kleeser platform, Kleaner may have access to the private homes, personal belongings, family situations, and sensitive information of Klients. Kleaner agrees to treat all such information with the utmost discretion and confidentiality.

Kleaner agrees not to:

• Disclose, discuss, or share any information observed in a Klient’s home with any third party
• Photograph, film, or record any part of a Klient’s home, belongings, or personal information without the Klient’s explicit written permission
• Use any information observed in a Klient’s home for any purpose other than performing the cleaning service
• Access, read, or examine any personal documents, correspondence, devices, or financial information observed during a session

This confidentiality obligation survives the termination of this Agreement and continues indefinitely. Violation of this clause will result in immediate account termination, may be reported to law enforcement, and may expose Kleaner to civil liability.

19. Nondiscrimination Policy

Kleeser is committed to inclusion and equal treatment for all users. Kleaner agrees not to refuse service to any Klient based on race, color, national origin, religion, gender, gender identity, sexual orientation, disability, marital status, or any other characteristic protected by applicable federal, state, or local law including the New Jersey Law Against Discrimination (NJLAD).

Violation of this nondiscrimination policy will result in immediate and permanent account termination and may be reported to relevant authorities.

20. Fraudulent Claims Policy

Kleaner agrees not to make false, exaggerated, or fraudulent claims of any kind against Klients or Kleeser. This includes but is not limited to:

• False reports of unsafe conditions to avoid completing an accepted job
• False or exaggerated incident reports
• Submission of AI-generated, digitally manipulated, or fabricated evidence in support of any claim

Fraudulent claims will result in immediate account termination, forfeiture of any pending payments, and may be reported to law enforcement.

21. Kleaner Code of Conduct

The following Code of Conduct reflects minimum professional standards expected of independent service providers operating on the Kleeser platform. These standards exist to maintain Klient safety and platform trust — they do not constitute direction or control of the manner or means by which Kleaner performs cleaning services. Kleaner agrees to uphold the following standards at all times while performing services through the Kleeser platform:

21.1 Professional Appearance & Behavior

• No smoking, vaping, or consumption of alcohol or controlled substances before or during any cleaning session
• No use of offensive language or inappropriate behavior in or around the Klient's home

21.2 Respect for Klient's Home

• Treat the Klient's home and all belongings with the utmost care and respect
• Do not open drawers, cabinets, or storage areas beyond what is necessary for basic cleaning
• Do not use the Klient's personal items, food, beverages, or appliances without explicit permission
• Do not bring unauthorized guests, family members, or third parties to the Klient's home
• Do not take photographs or videos inside the Klient's home without explicit permission

21.3 Phone & Device Use

• Do not use the Klient's Wi-Fi, charging stations, or devices without explicit permission

21.4 Handling Difficult Situations

• If a Klient is rude, aggressive, or makes unreasonable requests — do not engage. Tap End Cleaning, leave safely, and report the incident to Kleeser at info@kleeser.com immediately
• If you discover pre-existing damage to the Klient's property before starting — photograph it and report it to Kleeser before tapping Start Cleaning
• If you feel unsafe at any point — leave the property and contact emergency services if necessary, then notify Kleeser immediately

21.5 Violations

Violation of any provision of this Code of Conduct may result in immediate account suspension or permanent termination from the Kleeser platform. Serious violations may be reported to law enforcement.

22. Force Majeure

Kleeser shall not be liable for any failure or delay in performance of its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to: natural disasters, pandemic, epidemic, government actions or restrictions, power outages, internet or telecommunications failures, failures of third-party services (including payment processors and cloud providers), labor disputes, or acts of God. In such events, Kleeser's obligations shall be suspended for the duration of the force majeure event.

23. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

24. Acceptance — Clickwrap

By checking the acceptance box in the Kleeser app, Kleaner confirms they have read, understood, and agree to ALL terms of this Agreement.

A timestamp of acceptance will be recorded and stored by Kleeser including: Kleaner's user ID, date and time of acceptance, device information, and version of this Agreement accepted.

25. Contact

Kleeser Inc.
Email: info@kleeser.com
Website: www.kleeser.com
New Jersey